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News and Events / Re: CundCo and HiG Newsletter - Spiel 2015
« on: November 12, 2015, 02:00:10 PM »
I received my order from Cundco on Oct 28, after 3-4 weeks. 5 Carcassonne mini-expansions was what I ordered. However, one of the items they sent me was incorrect. They sent me BRÜGGE - DIE HAUSTIERE instead of CARCASSONNE - DIE HÄUSER. I realize that the names are similar, which is probably the cause of the error. I sent them an email on Oct 29, explaining the error. I have not heard back from them yet, except for the auto-reply email that they sent explaining that I should NOT re-contact them because it will slow down the process.
Has anyone had any experiences with receiving an incorrect item from Cundco? If so, do they usually just send a replacement item or do I need to send them back the incorrect first (That might be costly for me)? I don't mind waiting as long as I know that I will get taken care of....eventually.
Has anyone had any experiences with receiving an incorrect item from Cundco? If so, do they usually just send a replacement item or do I need to send them back the incorrect first (That might be costly for me)? I don't mind waiting as long as I know that I will get taken care of....eventually.
