Dear Albino Asian,
we're shocked to hear your story. Please note that "Carcassonne und Co" is not the same company as "Hans im Glück". So we can not tell you what went wrong. "Carcassonne und Co" is run by one person, as a "spare time project". So it is obvious that something can go wrong sometimes. But we assure everybody that the shop "Carcassonne & Co" is trustworthy and tries to handle every complaint in a customer-friendly way.
A few general rules if you want to contact the Shop
www.cundco.de:
1. Please do not call or write to Hans im Glück.
2. The best way to contact the shop is via email at service@cundco.de
3. Please always include your customer number and your order number (Bestellnummer)
4. Sometimes, you will need to wait for an answer for more than a week (The guy at cundco can be sick, on holidays and so on...)
Everything should go well if you follow these rules.
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