Author Topic: Info: CundCo now catching up on problems with Advent sale  (Read 1538 times)

Offline Challa007

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Info: CundCo now catching up on problems with Advent sale
« on: January 26, 2022, 10:07:44 PM »
Hi,
just wanted to share the good news:

Like many of us, I had a problem during the advent sale with postage calculation on the CundCo website. I wrote to CundCo on Nov 29th and got back an answer yesterday afternoon as well as the refund of the too much paid amount.  :)

Background: My order could have been shipped as normal letter but was calculated AND shipped as parcel. So, in fact, they shipped according to the cost but I still got refunded because they acknowledged there was definitely a problem with their webside.

I don't want to re-start a discussion here, this is just an information.

Linkback: https://www.carcassonnecentral.com/community/index.php?topic=5711.0

Offline Weetek23

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #1 on: January 27, 2022, 12:06:48 AM »
To put it short, same story for me. Got a voucher for a next purchase. I did not even remember writing an email bck in December Advent frenzy about the price of shipment anymore...  ;) I was happy enough to secure my 21 tile.

Offline Willem

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #2 on: January 27, 2022, 01:32:34 AM »
They've also placed the following message on their website:

Attention: Due to internal changes, there might be issues with the frontend (your site), as well as with the backend (our operational site). At the moment, we can`t tell until this is solved, so if your order is not pressing, please try again in about 2 weeks (mid February). Placed orders should not be affected. As soon as we are back to normal, we will delete this message. Sorry and thanks for your understanding, your Carcassonne-Team
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Offline MeepleFan

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #3 on: January 27, 2022, 01:42:07 PM »
Hi,
just wanted to share the good news:

Like many of us, I had a problem during the advent sale with postage calculation on the CundCo website. I wrote to CundCo on Nov 29th and got back an answer yesterday afternoon as well as the refund of the too much paid amount.  :)

Background: My order could have been shipped as normal letter but was calculated AND shipped as parcel. So, in fact, they shipped according to the cost but I still got refunded because they acknowledged there was definitely a problem with their webside.

I don't want to re-start a discussion here, this is just an information.

Exactly the same situation happened to me and yesterday they refunded me the difference, apologizing for the delay. +1 Merit for Cundco  ^-^

Offline jacky1st2016

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #4 on: January 28, 2022, 03:38:33 AM »
I usually wait two months to write, and orders sometimes take nearly two months to arrive. So if you only wait a month to write, they will resend it as soon as you receive it. It will become that you will receive two orders. However, my experience is that their re-shipped orders arrive faster than the first time. It's quite a strange phenomenon. The logistics chaos of the epidemic still exists. Of course, there are times when the order is not necessarily a problem.

Offline jacky1st2016

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #5 on: January 28, 2022, 03:43:36 AM »
Missing parts also occur from time to time. Especially if you place too many orders at once. But don't worry, as long as you write a letter, they will reissue it to the player. I never asked for a refund. It's because they might lose money by doing so. Therefore, it is the correct choice to only reissue and not ask for a refund.

Offline Challa007

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #6 on: January 29, 2022, 05:05:00 AM »
They've also placed the following message on their website:

Attention: Due to internal changes, there might be issues with the frontend (your site), as well as with the backend (our operational site). At the moment, we can`t tell until this is solved, so if your order is not pressing, please try again in about 2 weeks (mid February). Placed orders should not be affected. As soon as we are back to normal, we will delete this message. Sorry and thanks for your understanding, your Carcassonne-Team

The red warning is gone now, so apparently back to normal business  :)

Offline Meepledrone

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Re: Info: CundCo now catching up on problems with Advent sale
« Reply #7 on: January 29, 2022, 08:18:14 AM »
Do we have any clue what they had to update it took so little time but deserved a warning?  :o
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