Author Topic: Cundco.de first purchase questions  (Read 206 times)

Offline TGD

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Cundco.de first purchase questions
« on: November 19, 2020, 04:01:46 AM »
Hi, first post here, so I hope I picked the correct place to ask this, if not feel free to redirect me.

Anyway, I have made my first ever purchase on cundco about two days back and have probably basic questions.

Firstly what I did - I chose payment in advance as the payment method, received pdf in german with their bank details, transfered the sum to the bank account that was listed in the pdf (that's what I was supposed to do, right? Asking to make sure google translate didn't disappoint me here) and that's all.

Today I was looking at my cundco profile and it says "Order has not been processed yet", how long does it usually take until they process it? Is it quick or rather slow?
If quick, does that mean I messed up somewhere?
If slow - how slow and how long should I wait before I possibly message them? Don't want to bother them just yet because I'm impatient.
And do I get an email once it's processed?

Thanks in advance.

Linkback: http://www.carcassonnecentral.com/community/index.php?topic=4881.0

Offline axelsson

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Re: Cundco.de first purchase questions
« Reply #1 on: November 19, 2020, 04:52:09 AM »
Hi TGD,

Welcome to the forum and congrats on your first post!

If you made the transaction two days ago, you should't get worried yet, as it usually takes a few days for the money to transfer, especially in case of international transactions.

I've made multiple orders at CundCo using direct bank transfer, credit card as well as PayPal, and I'm pretty sure I've got an confirmation every time after they have received the transaction. When using credit card or PayPal the confirmation of receiving the payment has been more or less instant. Bank transfer has always taken a few days. Personally I'd start asking questions after 5 bank days, so no worries yet. And every single order has changed its status on CundCo customer page according the current situation of the order. So, patience, you'll have your order soon enough  ^-^

Offline TGD

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Re: Cundco.de first purchase questions
« Reply #2 on: November 19, 2020, 05:20:11 AM »
Alright then, I will wait for a week or so and then see how it goes.

Thanks

Offline Dugrand1

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Re: Cundco.de first purchase questions
« Reply #3 on: November 19, 2020, 08:58:58 AM »
My order from Holland costed 3 weeks before delivering.
They are very busy at CundCo with a small team, so don’t worry if it will take some while.

Offline Meepledrone

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Re: Cundco.de first purchase questions
« Reply #4 on: November 19, 2020, 10:28:13 AM »
I think that if you order soon, you'll get a quick delivery... When your order gets queued when there is a campaign or something, it would take a little longer as they serve orders in a FIFO model...
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