Author Topic: Uploads fixed  (Read 737 times)

Offline gantry

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Uploads fixed
« on: May 29, 2019, 01:22:29 PM »
Hello everyone! Just dropped in to say hello as I have repaired the disk space issue, some people were having trouble uploading. Turns out a malevolent self-aware evil backup process decided to back up its own backups, causing a recurring loop of ever-growing backups. Or maybe I just screwed up  ::)

- Gantry

Linkback: http://www.carcassonnecentral.com/community/index.php?topic=4299.0

Offline Meepledrone

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Re: Uploads fixed
« Reply #1 on: May 29, 2019, 02:40:07 PM »
Hi Gantry,

Thank you so much. That explains why the problem did not happen all the time!

+1 merit from just for taking care.  ;D

Cheers!

Offline Meepledrone

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Re: Uploads fixed
« Reply #2 on: June 21, 2019, 11:37:49 AM »
Hello everyone! Just dropped in to say hello as I have repaired the disk space issue, some people were having trouble uploading. Turns out a malevolent self-aware evil backup process decided to back up its own backups, causing a recurring loop of ever-growing backups. Or maybe I just screwed up  ::)

- Gantry

Hi Gantry,

I think we have some disk space issues again. I'm trying to upload the Dragon Killers and and Dragon Hunters fan expansions to the Download area.

I started with Dragon Killers first. When I try to submit the form of the Download area, I get the same error all the time:

---
An Error Has Occurred!
You need to enter a download title.
---

Please find attached a snapshot of the form I'm trying to submit. I tried to upload different file sizes from 20.5MB down to 8.7MB (my latest test) to no avail.

Thank you so much in advance for your help.

Cheers!


Offline gantry

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Re: Uploads fixed
« Reply #3 on: June 24, 2019, 10:27:45 AM »
Hi Meepledrone,

Disk space is not the issue here fortunately, we are using less than half of our allotted space. I'll check it out and get back to you, thanks for letting me know.

Offline Meepledrone

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Re: Uploads fixed
« Reply #4 on: June 24, 2019, 10:48:52 PM »
Hi gantry!

Thank you for your help!

Hope this is not a difficult one.

Cheers!

Offline Meepledrone

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Re: Uploads fixed
« Reply #5 on: July 03, 2019, 10:44:15 AM »
Hi gantry,

Although the problem persists when trying to upload the Dragon Killers fan expansion (8.7 MB ZIP file), I could successfully upload the Bandit Camp fan expansion (3.84 MB ZIP file.)

Don't know if this could shed some light on the issue.

Thank you in advance!

Offline wolnic

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Re: Uploads fixed
« Reply #6 on: July 03, 2019, 03:23:18 PM »
Isn't it just that there's a size limit? I've always worked on the assumption there was, hence the lower resolution files for some of my expansions under Downloads.
Complete: Cliffs&W'falls (C1/2), Coast (C1/2), Fluvium (C2), Harvest (C1/2), Wells (C2), Jordan River 2 (AotC)
Development: Stone Circles (C1/2), Woodcutters/Forests/Autumn/Sakura (C2),  Rivers&Lakes (C1), WinterEdge (C1), WinterCoast (WD/WE), Catch Of The Day (C1/2/WD) and others.

Offline Meepledrone

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Re: Uploads fixed
« Reply #7 on: July 03, 2019, 03:32:58 PM »
Hi wolnic!

Welcome back  :(y)

The size cap is supposed to be 25 MB, and gantry confirmed there is no disk space issues.

So, for the time being, we have a poltergeist in our hands.

Offline gantry

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Re: Uploads fixed
« Reply #8 on: July 03, 2019, 06:33:05 PM »
Yeah this is weird...

Offline Meepledrone

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Re: Uploads fixed
« Reply #9 on: July 06, 2019, 06:35:04 AM »
Hi gantry!

I did some upload tests with dummy files with various sizes.  Everything below 7MB was okay but everything above 8MB got the same error I reported:

---
An Error Has Occurred!
You need to enter a download title.
---

Then I tried a 7,900K file and I got an error with a different message:

---
An Error Has Occurred!
Download exceeds max filesize. Max Filesize is 7.63MB
---

Doing some finer grain test, this file size cap turns out to be 8,000,000 bytes. Does this size cap ring any bells? It looks like the upload file size cap was reset somehow.

If you need to replicate my test, I used mkfile to create some dummy files on my Mac. Here you are the details for the two file sizes that help detect the file size limit:

* File size: 7,997,440 bytes --> Test OK
   - File generated: Test_7.81MB.zip
   - Command line: mkfile -n 7810k Test_7.81MB.zip

* File size: 8,007,680 bytes --> Test Error
   - File generated: Test_7.82MB.zip
   - Command line: mkfile -n 7820k Test_7.82MB.zip
   - Error reported:
      ---
      An Error Has Occurred!
      Download exceeds max filesize. Max Filesize is 7.63MB
      ---

Thanks in advance.

Cheers!
« Last Edit: July 06, 2019, 06:42:48 AM by Meepledrone »

Offline gantry

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Re: Uploads fixed
« Reply #10 on: July 07, 2019, 01:44:42 PM »
Excellent bit of digging! It's odd though - nothing's changed on the back end to have changed this. I'll double check everything again.

Offline Meepledrone

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Re: Uploads fixed
« Reply #11 on: July 07, 2019, 02:37:44 PM »
Hi gantry!

If the issue is not in the Forum Software configuration, it may be in any piece dealing with the upload the hosting service has reset or reconfigured to limit the file size cap for uploads. The number is too rounded not to be related with a config setting IMHO.

Thank you again for your help.

Cheers!

Offline Meepledrone

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Re: Uploads fixed
« Reply #12 on: July 08, 2019, 04:26:10 PM »
Hi again gantry,

There is another issue related to uploaded images we've been experiencing for the last two days or so. Images are displayed in full size instead of as a thumbnail you can click. Check the following posts:

1. By wolnic:

http://www.carcassonnecentral.com/community/index.php?topic=2928.msg63581#msg63581

2. By Meepledrone (myself):

http://www.carcassonnecentral.com/community/index.php?topic=4328.msg63602#msg63602

3. By Carca_Maker:

http://www.carcassonnecentral.com/community/index.php?topic=4332.msg63604#msg63604

In my case I've tried to remove the image and upload it several times to no avail. The actual size version is displayed all the time.

Is this some configuration setting?

Thank you for your help.

Cheers!
« Last Edit: July 09, 2019, 12:38:52 AM by Meepledrone »


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