Poll

How do you feel about your online shopping experience with Cundco?

Very happy
50 (66.7%)
Somewhat happy
16 (21.3%)
About 50/50
5 (6.7%)
Somewhat unhappy
2 (2.7%)
Very unhappy
2 (2.7%)

Total Members Voted: 75

Author Topic: Ordering online at Cundco (HiG)  (Read 19799 times)

Offline stalcupojoy

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Re: Ordering online at Cundco (HiG)
« Reply #90 on: July 05, 2016, 07:34:59 AM »
Placed my second order with Cundco recently, this time shipping to Thailand! Andreas was very responsive and helpful with making sure the Thai address came out correctly, as the mail here can be quite finicky it seems. (Two letters from the U.S. have failed to reach us in the past month.)

Now waiting and hoping my package from Cundco makes it through! In any case, great service this time around.

EDIT: Package arrived today -- made it to me through the Thai mail system. Hooray!
« Last Edit: July 20, 2016, 12:15:27 AM by stalcupojoy »

Offline kistgeit

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Re: Ordering online at Cundco (HiG)
« Reply #91 on: October 26, 2016, 01:52:47 AM »
I ordered german castles and halflings at cundco but unfortunately i got the message that my confirmation email could not be sent.... quite problematic as i need that email wit order number to make my payment... Anybody had this experience?


Best Paul

Offline Decar

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Re: Ordering online at Cundco (HiG)
« Reply #92 on: October 26, 2016, 01:54:24 AM »
Hi Paul,

I would try to email service@cundco.de - they are usually quite quick to respond.  Make sure you provide your email address and other information.  Hopefully they will find your missing order.

Offline totor66

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Re: Ordering online at Cundco (HiG)
« Reply #93 on: October 26, 2016, 04:05:10 AM »
Hello Paul

I had the same problem but I had bank details of cundco saved so I used it and I already received my order. For Infos, your order number is written in your cundco account.

Passed and paid order on 20/10, received today. Bank details are below and by just writing order number in your payement it will be ok.

https://cundco.de/agb
Carcassonne Fan since 2014

Offline franks

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Re: Ordering online at Cundco (HiG)
« Reply #94 on: November 07, 2016, 09:23:02 PM »
I placed an order with Cundco, Oct. 19th (included Watchtowers), which still shows, 'Your order has not been processed yet'. I have a Paypal receipt so I don't think that is the issue.

I placed a separate order Oct. 21st ( included Winter edition mini exp.), which was processed and I received a few days ago.

I wonder if the hold up on the previous order is due to a tight supply on Watchtower? Anyone else have recent issues?

I've sent 2 emails about 2 weeks apart without a response.  :(

I've placed at least a dozen orders with Cundco with little problem, other than the odd long wait. Hopefully there is a response and the order ships soon.
Franks

Wanna play Carc? Can we add just one more expansion?


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