Author Topic: Ordering online at Cundco (HiG) (Read 39104 times)

ARabidMeerkat · « **Reply #60 on:** May 04, 2016, 05:58:13 AM »

Can I make you all aware of the forum post (from kettlefish) with an open letter from Cundco regarding their service. It might help answer some of your questions and/or frustrations:

http://www.carcassonnecentral.com/community/index.php?topic=2695.0

kettlefish · « **Reply #61 on:** May 04, 2016, 09:49:52 AM »

Quote from: stalcupojoy on May 04, 2016, 12:56:12 AM

Quote from: stalcupojoy on April 16, 2016, 01:38:51 AM
Quote from: kettlefish on April 15, 2016, 10:42:16 PM
stalcupojoy, I need some detail information about your order at CundCo (order number, order date, your name, what pieces did you order, the dates when you have send them an email) - please send me a PM with the details. I will forward the information to CundCo.

I can't promise much, but in the past they resolved some problems with my "cry for help".

PM sent. Thank you so much for your help!

Whatever you did, kettlefish, it worked. I received an email saying that my order has been processed and shipped (finally!). Thank you for going out of your way to put in a word for me. Merit for you!

Hi stalcupojoy
yes they have received a long email from me (the cases with you and about some other members), and I've called with them 2 weeks ago. When Moritz Brunnhofer came back from business travel they had a long meeting at CundCo... Now we have the open letter from the CundCo Shop and they send the orders to the customers.

mowboa · « **Reply #62 on:** May 04, 2016, 08:36:52 PM »

I received my German Cathedrals yesterday - yay! My more recent order, BB4, has yet to arrive. The DHL tracking number that Cundco provided shows it has made it to New Jersey, so it's getting close.

CKorfmann · « **Reply #63 on:** May 05, 2016, 01:41:23 PM »

My order from 21/3 still hasn't arrived. Cundco site shows that it shipped, but doesn't give the date or a tracking number that I've been able to find. Still waiting.

jungleboy · « **Reply #64 on:** May 10, 2016, 05:17:47 AM »

Time for my weekly email to Cundco:

---

Dear Sir/Madam,

I made an order on 21st March (No. 24152, paid by bank transfer on 22 March) for German Cathedrals and the Besiegers which has not been processed. This is the 7th time I have written to you about this order with no response so far. Can you please check to see if payment has been received and, if so, can you please process the order?

Kind regards,
Nick

Decar · « **Reply #65 on:** May 10, 2016, 06:03:03 AM »

That's an impressive lack of service. I'm guessing it's to: service at cundco.de ?

Perhaps you can try a different email account, in case it's been spammed for some reason.

jungleboy · « **Reply #66 on:** May 10, 2016, 06:56:15 AM »

I got a reply! And it looks like I'm getting my order after all

---
Dear Nick,

we are very sorry for all the inconvenience, our shop system didn't recognized the payment, because the order number was split. We will send you the order immediately! Sorry again for waiting so long.

danisthirty · « **Reply #67 on:** May 10, 2016, 07:02:49 AM »

Happy for you that you finally got a proper response jungleboy! I'm glad to see that patience and good manners (and a lot of persistence) have been triumphant in this saga!

jungleboy · « **Reply #68 on:** May 10, 2016, 08:56:24 AM »

Sent from my iPhone using Tapatalk

CKorfmann · « **Reply #69 on:** May 10, 2016, 08:59:05 AM »

Quote from: jungleboy on May 10, 2016, 08:56:24 AM

Sent from my iPhone using Tapatalk

That's exactly what it says on their website for my order placed on the same day. I wonder if my order had the same issue and if I need to contact them, or if solving your problem will lead them to solving mine as well.

jungleboy · « **Reply #70 on:** May 10, 2016, 09:21:16 AM »

Quote from: CKorfmann on May 10, 2016, 08:59:05 AM

Quote from: jungleboy on May 10, 2016, 08:56:24 AM

That's exactly what it says on their website for my order placed on the same day. I wonder if my order had the same issue and if I need to contact them, or if solving your problem will lead them to solving mine as well.

It sounds like they're different issues. They never processed my order until today, but it sounds like yours was processed and shipped, but somehow hasn't arrived. It's still probably best to contact them and confirm that they did actually ship it.

Karcalijn · « **Reply #71 on:** May 11, 2016, 06:02:19 AM »

So i waited for my newest order to reply in this topic. It was the third time i ordered from CundCo (i think), and so far so good. This time they were really fast. I placed my order on april 30 and payed it on the first of may. On the fourth i got an email that my order was shipped. So i was shocked and very happy. I think it was the long weekend that made it last until yesterday to receive the order at my house. In the end today, because i wasnt home yesterday. But still, very happy!

Only downside, the order wasnt complete... they forgot to package one of the things i ordered, although it was checked on the paper order. But, i send them an email about it and they responded within 10 minutes with two apolagies and an conformation that they will send me the missing pieces. So all in all, still a (very) good expercience with CundCo

Decar · « **Reply #72 on:** May 13, 2016, 01:08:58 AM »

Ordered from Cundco on Tuesday evening, Shipped Yesterday - can't ask for more than that

jungleboy · « **Reply #73 on:** May 13, 2016, 03:56:11 AM »

My long-awaited order arrived today ... and as I half-expected, I didn't get everything I ordered. This is the second time in a row this has happened, but I have somehow ended up pretty happy both times. Last time, I was happy to get Corn Circles I through the back door so I didn't mind that the Friday expansion for South Seas wasn't included.

This time, I ordered Besiegers and German Cathedrals, and I got Besiegers and ... Cathars!! Unpunched and in shrink wrap. How strange, right? I already have Cathars, but a shrink-wrapped version is certainly a nice item to have. So I'll hang onto it for now and wait until Essen to get the German Cathedrals.

danisthirty · « **Reply #74 on:** May 13, 2016, 03:58:36 AM »

Congrats jungleboy, that's bizarre.

I wonder how many people have already been inspired by this to contact Cundco to say that they've lost their Cathars and would like a replacement?