Author Topic: CundCo and HiG Newsletter - Spiel 2015 (Read 50867 times)

supertopix · « **Reply #60 on:** October 28, 2015, 04:32:11 PM »

Order 20259 Is still on state "not yet processed".

Whaleyland · « **Reply #61 on:** October 28, 2015, 05:58:48 PM »

"The order is in process." Yay!

Decar · « **Reply #62 on:** October 29, 2015, 01:27:43 AM »

My order is in Köln...blatently going to arrive on Saturday when I'm in Rugby

danisthirty · « **Reply #63 on:** October 29, 2015, 05:31:57 AM »

Quote from: Jéré on October 28, 2015, 10:51:34 AM

Quote from: jungleboy on October 28, 2015, 08:29:34 AM
A lot of us have this instead:

Good to know that order 20343 has not been processed yet. I still have time to send an email to service@cundco.de to tell them I've moved from Switzwerland to the Netherlands and update them with my new address. Thanks!

He he he he

supertopix · « **Reply #64 on:** November 03, 2015, 01:12:27 AM »

After three weeks my order Is still "partially completed"...
Not so happy. Really.

danisthirty · « **Reply #65 on:** November 03, 2015, 01:38:39 AM »

Quote from: supertopix on November 03, 2015, 01:12:27 AM

After three weeks my order Is still "partially completed"...
Not so happy. Really.

Hi supertopix. Sorry you’re not satisfied with your order, and as interested as I am by your updates on this, I don’t think this forum is the place for it as nobody here has any influence over the Cundco shop or how they run their business. I suggest you take this up with them directly again if you haven’t already.

To be fair to them, I know that the vast majority of members here who have bought from them in the past have always been very satisfied. I certainly have. Some upheaval is to be expected at this time with many new games, expansions and a whole new website to contend with. This said, despite the delay, others have received their orders now so I expect that yours will be fulfilled soon.

Whatever else happens, it will have been worth the wait when you get it!

Whaleyland · « **Reply #66 on:** November 03, 2015, 03:18:29 AM »

If it makes you feel any better, my order has been "The order is in process" for many days now, too, and I ordered it on October 23rd. Granted I made a really complex order with a lot of individual pieces requested, but I'd rather like to see it shipped at some point in the near future.

jungleboy · « **Reply #67 on:** November 03, 2015, 03:37:13 AM »

Quote from: whaleyland on November 03, 2015, 03:18:29 AM

If it makes you feel any better, my order has been "The order is in process" for many days now, too, and I ordered it on October 23rd. Granted I made a really complex order with a lot of individual pieces requested, but I'd rather like to see it shipped at some point in the near future.

Yes, didn't you order more copies of Star Wars than have actually been produced?

danisthirty · « **Reply #68 on:** November 03, 2015, 03:47:51 AM »

I included both of the Carc: Star Wars expansions in my order too!

jungleboy · « **Reply #69 on:** November 03, 2015, 04:13:15 AM »

Meanwhile, I ordered on October 16th and it has not been processed yet. I don't mind waiting so this isn't a problem for me, but I thought I would let you all know.

wamboyil · « **Reply #70 on:** November 05, 2015, 08:17:39 AM »

Just a little confused and disappointed that my order was placed on Oct. 14 and it still says "partially completed". I thought all the items were in stock? E-mails to cundco.de go unanswered as well. I know they are a small staffed company, but still...

JT Atomico · « **Reply #71 on:** November 05, 2015, 09:16:22 AM »

I placed an order with Cundco last week and it arrived yesterday, so perhaps orders older than that have geuninely just been lost in the system during the change over. My only advice would be to double check that you have definitely been charged for the purchase. If you haven't been charged then you are probably safe to just place a new order. If you have been charged then drop them an email and wait. I know it's not ideal, but they are definitely good people working there so this will be an honest mistake that I am sure they will rectify in due course.

wamboyil · « **Reply #72 on:** November 05, 2015, 09:59:45 AM »

Yes, I was charged immediately after placing the order, so I don't want to cancel the order, place a new order, and be moved back further in the queue. I'll just keep waiting.

Whaleyland · « **Reply #73 on:** November 05, 2015, 11:57:01 AM »

Not sure when this showed up but I saw this on the contacts form when I was going to send them an email:

Quote

We're really sorry, but due to the press and a sickness-related staff shortage, the answering of your requests could take up to two weeks and more. We already had to raise the delivery times and we do what we can! Please don't be mad at us!

franks · « **Reply #74 on:** November 05, 2015, 05:21:03 PM »

Quote from: whaleyland on November 05, 2015, 11:57:01 AM

Not sure when this showed up but I saw this on the contacts form when I was going to send them an email:

Quote
We're really sorry, but due to the press and a sickness-related staff shortage, the answering of your requests could take up to two weeks and more. We already had to raise the delivery times and we do what we can! Please don't be mad at us!

Thanks for posting this whaleyland. I feel for them. Timing couldn't have been worse with the new website, Essen wrap up and the two new releases.

Wish them the best and hope the illness isn't serious. I look forward to the eventual order