Author Topic: How to contact publishing house if I miss a meeple? (Read 3158 times)

tangyi · « **on:** March 11, 2015, 05:25:11 AM »

Today I receive my 6 Mini Expansions, but find one yellow meeple is missing in Mini 2.

How can I contact hans-im-glueck to ask if they could send me the missing one? Do I need take a photo as a proof?

Thanks for any help in advance.

Tangyi

Linkback: https://www.carcassonnecentral.com/community/index.php?topic=1607.0

SRBO · « **Reply #1 on:** March 11, 2015, 05:51:16 AM »

Where did you get it ? Cundco? If so, just send them a friendly mail with exacly that piece what you are missing !

tangyi · « **Reply #2 on:** March 12, 2015, 06:34:01 PM »

Quote from: SRBO on March 11, 2015, 05:51:16 AM

Where did you get it ? Cundco? If so, just send them a friendly mail with exacly that piece what you are missing !

Hi SRBO,

I bought it at a Chinese board game seller online, and asked if they could do me a favour.
They told me to contact hans-im-glueck directly, so it is the question I confuse.

SRBO · « **Reply #3 on:** March 12, 2015, 11:03:40 PM »

Hmm, you have multiple options:

1: you go to cundco.de or carcassonneshoppe.com and order the missing parts
2: you send an email to cundco and tell them that you are missing some parts from it. Here however are two things that are a problem, you ordered it from a chinese company and maybe it hasnt the same publisher, if the box is from HiG you just need to send an email!!
3: you can ask in the marketplace on this forum if anyone have those spare parts.

I hope you succeed

P.s. Cundco.de is the online shop from HiG